Welcome to ISPI Potomac! Come grow your career by learning about performance improvement, sharing expertise, and making great professional friendships.

The Transportation Security Administration (TSA) was created in November 2002 in response to the tragic events of September 11, 2001. In less than a year, passenger and baggage screening at every one of the nation’s 459 commercial airports was transitioned to TSA security officers. The hiring, training and implementation of about 60,000 screeners in such a short time was the largest mobilization of a workforce since WW II. It was also a wonderful opportunity to put performance improvement into practice!

In this informative and relevant session, participants will learn about some of the screener performance challenges TSA faced and conduct a mini performance analysis based on their own experiences as an airline passenger subjected to TSA security screening. Terry will share some of the results and impact of a performance analysis he conducted when he led learning and development at the TSA.

• July 21 - 23: Principles and Practices of Performance Improvement (See PDF Flyer)

Note: We usually meet on the second Wednesday of every month.

Visit ISPI International

On April 20th, Tim Esque, Board Member of ISPI (International), bestowed upon us the Chapter of Excellence Award at Awards Luncheon at the 2009 International Conference on Performance Improvement in Orlando, Florida. More...