Welcome to ISPI Potomac! Come grow your career by learning about performance improvement, sharing expertise, and making great professional friendships.

Part of the University of Michigan's legendary program with Dale Brethower and Geary Rummler, Karolyn Smalley was instrumental in shaping what we call Performance Improvement. But what shaped her professional practice? One tool she would share with aspiring PI masters is flowcharting. "Why did it make such an impact?" Karolyn asks. "It showed tasks in a logical, clean, visible diagram." She says, "If I can't flowchart it, I don't have the right information. Flow charts force a person to think logically and methodically." They can transcend the distance between what is supposed to be and what is, prompting break-through understanding and client buy-in.

Flow charts are invaluable throughout a PI pro's career. Karolyn explains, "...my career has been a journey starting with training and development. You can only solve so many human performance problems with training. Once I realized [that]..., the question I asked was, what level do I have to go to next to solve human performance problems? My answer was process. Once you learn that improving the process only solves so many human performance problems (this takes several years) what level do I go to next? The organization. All along the way, I learned new strategies and tactics for solving problems and how they linked from one level to the next. One of the consistent tools used was flow charts."

Because of who she is, Karolyn is happy to "coach" you as she was taught: "by a peer". Come learn her version of a fabulous tool that will serve you as grow and master PI. Simple techniques will be shared with real client examples. Learn from a master.

** To get more out of this virtual presentation, review cases & selected articles recommended by Karolyn Smalley prior to participating. **

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Note: We usually meet on the second Tuesday of every month.

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