December2011
Evaluation Optimization: ROI for Performance Improvement Programs
Presented by
Adina Luca, Strategic Consultant
Tuesday, December 13, 2011 – noon to 1 p.m. EST
Luncheon Program - Virtual Session: Enjoy the webinar from the comfort of your own computer!
ISPI Members: Free
Non-Members: Pay $50 to join our chapter ad get this session FREE!!!
Register for the December Program
About the Program
Participant surveys are often not linked to performance improvement as well as a Return on Investment (ROI). Because of that, participant feedback questionnaires (happy sheets or smile sheets) are often dismissed as irrelevant instruments for eliciting evaluation feedback about how a training session impacts performance improvement. Consequently, at the end of training session, participants fill out a survey to evaluate the likeability of the facilitator rather than report on the impact of the session.
The purpose of this webinar is to focus on improving participant survey activities:
- How to create optimize performance based surveys.
- Ways to use surveys to evaluate the effectiveness of the learning process.
- How to validate if a persons performance was (or will be) improved due to the training,
- Ways to illustrate if performance improvement solutions have a financial impact and other organizational benefits.
Leave this session inspired and better able to:
- Develop a systematic method for collecting participant feedback about improved performance.
- Develop a plan that links participant feedback to performance improvement and ROI.
- Determine performance targets for participant feedback to improve real-world performance.
